Agentic AI in Customer Service: What ServiceNow's Now Assist Means for Your Support Teams
Your support team is handling more tickets with the same headcount. Cases that should close in minutes take hours. The same issues keep coming back. And customers won't wait.
Agentic AI is changing how the best service teams operate - autonomously resolving routine contacts, summarising cases instantly, and guiding agents through complex resolutions in real time. ServiceNow's Now Assist for Customer Service Management puts all of this directly inside your support workflows.
Webinar Agenda
- Welcome & key note
- The Customer Service Reality Check
- ServiceNow CSM + Now Assist: The Platform Overview
- Agentic AI vs. Traditional Automation: What's Actually Different
- Live Demo: Now Assist Handling a Real Customer Scenario
- What This Means for Your Support Teams
- Live Q&A
Exclusive Attendee Bonus
Every registered attendee receives a free Customer Service AI Readiness Assessment with AvanteNow.
We'll map your current support operations, identify your top AI-powered quick wins, and give you a clear path forward — whether you're already on ServiceNow or evaluating it.