The Future of Incident Management: Does AI Help or Hurt? (Ft. Todd Vernon, Founder of VictorOps (acquired by Splunk))
Everyone is looking for the next big thing in AI for SRE and incident management. No one wants to miss the opportunity to build a more intelligent, more adaptive approach to incident response. But with so many claims around automation, AI, and agentic workflows, it can be hard to separate what is genuinely useful from what simply sounds promising.
Join Sang Lee, CEO of Vibranium Labs, and Todd Vernon, Founder of VictorOps (acquired by Splunk), for a conversation moderated by Tanny Kang, COO, on how incident management is changing, where AI is already helping teams move faster, and where it may introduce new complexity or risk.
Together, they’ll explore what is actually working in modern incident response, where human judgment still matters most, and how the reliability stack is evolving beyond legacy paging tools and static dashboards.
What we’ll cover
The incident war stories that shaped how Todd and Sang think about reliability today
Where AI can reduce toil, including correlation, context gathering, scribe work, and runbook matching
Where AI can introduce new risk, including hallucinated root causes, over-automation, and loss of institutional knowledge
What human judgment still owns in the incident lifecycle
How the reliability stack is evolving beyond legacy paging tools and static dashboards
Honest perspectives on agentic orchestration: hype, near-term reality, or already here
Who this is for
Technology and operations leaders, including CTOs, VPs, Directors, Incident Managers, IT Operations teams, and anyone responsible for on-call or incident response.
Format
30 to 45 minute Zoom conversation, plus live Q&A.
Location
The Zoom link will be shared before the event.