How to Turn Unstructured Customer Feedback into Structured Insights with AI

​What you'll learn

• ​Turn messy customer feedback → actionable insights using AI

• ​Build a pipeline that processes unstructured text at scale

• ​Walk through a real case study from a Fortune 500 engagement

​Why this matters

​Your customers are telling you exactly what they want. It's buried in support tickets, surveys, reviews, and chat logs. Most of it never gets read, let alone acted on.

​AI makes it possible to process all of it. In this session, you'll see how to turn unstructured customer feedback into structured insights your team can actually use, with a real case study from a Fortune 500 engagement.

​Who you'll learn from

​Yogabalaji G is a Data Scientist at Mu Sigma, specializing in AI, data analytics, and predictive modeling for Fortune 500 organizations. He has addressed 10,000+ students and professionals as a keynote speaker across academic and industry platforms, and serves as a selector for the Ellison Scholars Program (Harvard) and the Rhodes Scholarship (Oxford).