CX Collective: The Future of Customer Experience 🫧

​What does exceptional customer experience look like in 2026 - and who owns it?

​Join us for an intimate event in London as we bring together leaders across Customer Experience, Marketing and Tech to explore how every interaction shapes the modern customer journey. From first touch to post-purchase support, the lines between teams are blurring - and the brands winning today are those treating CX as a unified, end-to-end experience.

​Hear from our esteemed panel:

• ​Joanna Reynolds, Director of Customer Experience at Beauty Pie

• ​Rhea Fox, Marketing Director at Moonpig

• ​Matt Williams, Head of Customer Satisfaction at Bulk

• ​Vaishali Patel, Software Engineering Manager at Beauty Pie

• ​America Vasquez, Digital Trading Executive at Dr Martens

​During this breakfast event at Beauty Pie's London HQ, we’ll unpack how each touchpoint contributes to retention, lifetime value, and long-term brand advocacy. Expect practical insights on aligning Ecommerce, Marketing and Customer Care around a shared goal: making every customer interaction count.

​We’ll also tackle one of the biggest challenges facing brands right now: how to keep up with rapidly evolving customer expectations - without losing the human touch that builds real connection.

​Expect an honest, thought-provoking conversation with peers who are redefining what great looks like in customer experience today.

Hosted by DigitalGenius, the AI Agent your customers rave about 🔊