Usage Is Feedback: What Your System Is Trying to Tell You

​Customers are always giving feedback, even when they aren’t talking. In this session, CTOs will explore how system usage, adoption patterns, drop-offs, and performance metrics serve as a rich layer of feedback that engineering teams must treat as a core input to design and development.

​We’ll discuss how to instrument systems for insight, what patterns signal friction or success, and how engineering teams can build accountability for observing and responding to usage signals as part of their continuous improvement mindset.