Dixa Connect | Copenhagen
On 10 June, we're opening up the doors to our Copenhagen office and we would love to have you over!
We're bringing together people who work in and around ecommerce and customer service for an afternoon built around one question: what does it actually take to rewrite the rules of customer service in 2026?
Here's what's on the agenda:
🎤 Keynote: Kateryna Babenko, Rigel Studio: "Your CS Data Is Currency. Here's How to Spend It."
🎙️ On stage: Sandrea Morgan, Adanola: "Rewriting the Role of CX: How We Turned Our Support Team Into a Critical, Business Function."
🎙️ On stage: Paloma Hellfeier-Truong, Miinto: "Scaling Quality CX in a Marketplace: Miinto's Journey from Reactive Support to Proactive Experience."
🎙️ On stage: Richard Jäger Stors, Avarda Bank AB: "Stop Buying Back Your Own Customers: How Owning the Full Customer Journey Changes Everything."
💬 Panel discussion: "The Human Line: Where AI Ends and Your Brand Begins", moderated by Mikko Rekola, Woolman
Panelists:
Pernille Zoëga, CX Specialist, Organic Basics
Emily Powell-Kaluzna, Head of Change, Charles Tyrwhitt
Max Riis Christensen, CEO, MakesYouLocal
Mads Fosselius, Founder and CIO, Dixa
We've kept the schedule relaxed on purpose, with enough time to actually talk to the people you meet.
Drinks, food and good company included.
We hope to see you there 💜
Hosted by Dixa, the agentic AI customer service platform behind exceptional e-commerce brands.