Webinar: How Performance Pay Drove $1.16M in Revenue Growth
The Challenge
Like many home service businesses, this HVAC company faced common operational challenges:
Inconsistent average ticket sizes - Technicians weren't consistently identifying upsell opportunities or providing comprehensive solutions
High callback rates - Quality issues and incomplete jobs were creating customer dissatisfaction and eating into profitability
Unclear performance incentives - Technicians were paid hourly without clear connection between their performance and earnings
The company needed a way to motivate technicians to deliver better outcomes while maintaining quality standards.
The Solution: ShareWillow Performance Pay
The company implemented ShareWillow's performance-based incentive platform to align technician compensation with key business outcomes:
Average ticket performance incentives - Rewarding technicians for identifying customer needs and providing comprehensive solutions
Quality-based bonuses - Incentivizing first-time fix rates and reducing callbacks
Clear, transparent tracking - Real-time visibility into performance metrics and earnings
The Results: 6-Month Performance Analysis
Using data directly from their Service Titan account, we compared six months pre-ShareWillow to six months post-ShareWillow:
Average Ticket Increase: +10%
Before ShareWillow: $1,066 average ticket
After ShareWillow: $1,184 average ticket
Revenue Impact: $1,000,000+ in additional revenue from higher average tickets alone
Callback Rate Reduction
Expected callbacks at previous rate: 223
Actual callbacks after ShareWillow: 188
Net improvement: 35 fewer callbacks
Additional jobs completed: 35 (instead of redoing work)
Revenue impact from callback reduction: $41,000
Combined 6-Month Impact
Total ShareWillow Revenue Impact: $1.16 Million