​Driving Personalisation & Connections in a Digital Era

​11 September | 15:00-16:00
Volvo Studio, Stockholm
Led by Twilio

​As customer expectations evolve rapidly, organisations face growing pressure to build meaningful connections and deliver personalised interactions at scale. Achieving this requires rethinking how data, context, and intelligent agent workflows come together across every touchpoint.

​Hosted by Twilio, this intimate executive roundtable brings together industry peers to share real-world strategies for transforming customer engagement. We’ll discuss best practices for integrating communications across platforms, leveraging advanced AI, and seamlessly bridging virtual and human agent experiences.

​Discussion topics

• ​Driving true personalisation: How to harness data and context for natural, tailored conversations.

• ​Streamlining multi-platform communications: Strategies for unified, friction-free customer journeys in a digital-first era.

• ​Agent orchestration: Best practices for seamless transitions between virtual and human agents.

• ​Advanced AI integration: Moving beyond basic automation to intelligent, context-aware interactions.

• ​Future-proofing connections: Practical lessons from leaders evolving their customer experience stack.

​Who is hosting

​Join the Twilio team:

• ​Nick Willcox (AE) – Host & Moderator

• ​Salman Sahib (AE) – Co-Host

• ​Curtis Boylan (Principal Engineer) – Tech Demo

​Who should attend?

​Senior customer experience, digital transformation, and technology leaders responsible for shaping customer engagement strategies, including:

• ​Chief Customer Officers (CCOs) and VP/Directors of Customer Experience & Operations

• ​CTOs, CIOs, and Digital Transformation leaders standardising enterprise communications

• ​Product and Technology leaders building or scaling conversational AI and contact centre solutions

​What you'll gain

• ​Actionable insights on using context and enterprise data to build deeper customer connections

• ​Proven frameworks for balancing digital automation, AI intelligence, and human touch

• ​Real-world strategies and peer benchmarks from leaders facing similar scaling challenges

​*This is an invitation-only event. Registration does not guarantee a place. Twilio will review all registrations and confirm attendance with selected participants.