AI, Aging and the New Front Door to Human Services

​A live conversation between Dr. Shannah Tharp-Gilliam (DHS-AAA) and CMU Professor Adam Paulisick (skillyAI)

​Can conversational AI become a more effective front door to services? How should leaders decide where AI belongs in their organization?

These questions and more have become increasingly prevalent in the face of trending constraints, and the success story of Allegheny County's Area Agency on Aging in partnership with skilly has come to serve as a navigational guide for many institutions.

​Join Dr. Shannah Tharp-Gilliam of the Allegheny Area Agency on Aging and Adam Paulisick, CEO of skilly and Carnegie Mellon University professor, to explore what AI looks like when applied to the real operational challenges facing human services.

​The conversation will cover:

• ​The practical, actionable capability AI delivers to administrators operating in an increasingly constrained macro environment

• ​Lessons learned and guidance for how to evaluate how AI fits in your organization

• ​What the agency and skilly have learned through their work together

• ​Where a similar approach may help other institutions and community-serving organizations

• ​Practical questions from attendees about using AI in human services

​The session is designed for executives, administrators, nonprofit and public sector leaders, and others responsible for delivering human services. Attendees will leave with a clearer framework for evaluating AI opportunities, practical lessons for implementation, and specific questions they can use to determine where conversational AI may create meaningful value for the people their organizations serve.