Build a customer feedback engine with limited time and budget.
Building based on user feedback isn’t just a good skill, it’s necessary for success. This workshop, hosted by Pilea Insights, will take startups from "no" customer feedback, to an automated customer feedback routine in 2 hours.
Learn how to:
Continuously document and stay in control of your customer feedback, even with limited time.
Utilise LLMs to create insights and prototypes based on customer feedback, without compromising GDPR and privacy.
The workshop will be about building an automated feedback routine generally, but we will use Pilea to exemplify it.
All workshop participants will get to use Pileas team plan for free (150.000 credits) for three months for collecting and organizing all of their feedback.
By the end of the workshop, you'll will know how to:
Build better products by utilizing all of your customer feedback.
Save time NOT building the wrong thing.
Reduce risk and stay compliant while doing so.
Hosts:
With over a decade of experience in user-centered design and product innovation, Simon Oliver Ommundsen has led UX, CX and technology teams in building humane, privacy-conscious technology.
As CEO and Co-Founder of Pilea Insights and former Chief Technology Officer and Director of Innovation at No Isolation, he has turned deep user research and continuous customer feedback into impactful products for vulnerable users.
A seasoned podcast host on design, usability and technology, Simon is known for making complex topics like AI, ethics and privacy both practical and engaging. In this course, he brings together real-world experience, rigorous UX methods and a strong commitment to responsible, user-first AI.
Oda Opdal Zachrisen (to the left) works as Lead Design Researcher. She has nine years of hands‑on experience turning real customer insight into better products and services. At Pilea Insights, she helps teams systematically organize and analyze customer feedback so they can prioritize the right features over time.
Previously Head of Research at No Isolation (the developers of the school robot AV1) and lead service designer at the consultancy firm Sopra Steria, she has lead user‑centered development processes for complex public and private organizations.
Our mission with Pilea
Products can and should be better. We are on a mission to help startups stay focused on their customer's needs, reducing the risk of building the wrong thing.
This includes how to effectively gather and utilize valuable customer feedback so you can understand what your customers actually want and need.
Building based off of feedback isn’t just a good skill, it’s necessary for success.