Lunch & Learn

​Customer Retention: From First Purchase to Loyalty

​Acquiring customers is only half the battle—keeping them engaged, satisfied, and coming back is what drives sustainable growth. Join us for an interactive workshop designed for founders, entrepreneurs, and early-stage businesses looking to strengthen customer relationships and build long-term loyalty.

​In this practical session, you'll learn how to create experiences that increase retention, reduce churn, and turn customers into advocates for your business.

​What You'll Learn

• ​Why customer retention matters more than acquisition in the early stages of growth

• ​How to design onboarding experiences that drive activation and engagement

• ​Identifying early churn signals and strategies to address them

• ​Building loyalty programs and repeat business opportunities

• ​Creating effective feedback loops that continuously improve the customer experience

​Whether you're launching a new venture or scaling an existing business, you'll leave with actionable frameworks and tools to help you retain customers and grow more efficiently.

​Event Details:

​Date: August 26th
Time: 11:00 AM – 2:00 PM
Location: Humber River Centre, 28 Ann Street

​Agenda:

​11:00AM - 12:30PM: Workshop with Q&A

​12:30PM - 2:00PM: Lunch and Networking

​Hosted by DMZ Caledon as part of its programming leading up to the Fall Incubator Cohort.

​

​Lunch is included!