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AI for Retail: How Agents reduce support tickets by 60%

Name: AI for Retail: How Agents reduce support tickets by 60%
Start: 2025-02-19T13:00:00.000-05:00
End: 2025-02-19T14:00:00.000-05:00
Location: https://www.voiceflow.com/events/how-agents-reduce-support-tickets-by-60

Voiceflow Community

https://www.voiceflow.com/events/how-agents-reduce-support-tickets-by-60

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About Event

But if your ticketing infrastructure can’t keep up, that sudden increase can lead to lower customer satisfaction and lost repeat business.

For Drake Waterfowl, customer satisfaction was dropping due to longer response times, inefficient return processes, and limited availability. Customers expected fast answers, quick returns, and 24/7 support.

Voiceflow + Streamline Connector

‍In this virtual event, you’ll learn how Drake Waterfowl found a partner in Parkfield Commerce that could integrate their systems together, using an AI agent built with Voiceflow to consolidate customer returns in one place.You’ll learn:

Best practices and examples for integrating an AI agent with Shopify, Klaviyo, Loop, Gorgias, and Recharge
Step-by-step approach to training an AI agent that can resolve 60% or more of your chat inquiries
How to evaluate your current tech stack for efficiencies and identify the right place to start with AI

Location