CS/CX Leaders Dinner — LA

​Join fellow CS leaders Carlos Granda (CCO, PE), Ari Hoffman (Head of CS, Skyflow), Amir Younes (CCO, Sendoso), and Jan Young (Founder, CXxchange) — alongside a curated group of peers for an intimate dinner at Manhattan Beach with spectacular ocean views.

​Good food, great wine, and a conversation worth having.

​We'll be digging into the questions keeping CS executives up at night...

​Why do you need a Customer Intelligence Layer?
Health scores, usage data, tickets, call transcripts — every CS team is drowning in signals scattered across a dozen systems. We'll get into why a unified customer intelligence layer isn't a nice-to-have anymore — it's the foundation everything else (agents, automation, forecasting) has to sit on top of.

​Build vs. buy: Claude alongside a Customer Intelligence Layer
Every CS org is wrestling with the same question right now — build on Claude directly, or buy a purpose-built platform? We'll dig into where the two genuinely complement each other, and where "just prompt it yourself" quietly turns into a six-month engineering project.

​What does the CCO's job look like in an AI-native CS org?
With two CCOs at the table, expect an unfiltered view of where the function is headed — and what bets they're making right now.

​Spots are limited. Looking forward to having you at the table.