Dixa Connect | London

​On 10 September, we're bringing Dixa Connect to London, and we'd love to have you there!

​It's an afternoon for people who work in and around ecommerce and customer service. Good talks and panels, plenty of time to meet people, and food and drinks throughout.

​🗓 The agenda

​12:00 · Doors open, food and networking
13:00 · Welcome — Hugo Chadd, Dixa
13:05 · A word from our CCO — Sascha Skydsgaard, Dixa
13:20 · Speaker — Sandrea Morgan, Charles Tyrwhitt
13:50 · Speaker — Rikke Rosenlund, BorrowMyDoggy
14:20 · Break
14:40 · Panel: The Support Team's Seat at the Table
15:25 · Break
15:40 · AI in the CX industry, plus a live demo — Jakob Nederby, Dixa
16:15 · Panel: What We Automated, What We Didn't, and Why
16:45 · Networking
17:00 · Close
17:00–19:00 · Pub at The Crown Tavern, everyone welcome

​🎤 The speakers

​Sandrea Morgan — Charles Tyrwhitt
Rewriting the Role of CX: How We Turned Our Support Team Into a Business Function

​Rikke Rosenlund — BorrowMyDoggy
Building Trust at Scale: Lessons from BorrowMyDoggy

​🗣 The panels

​The support team's seat at the table
Moderated by Woolman, with Club L London, Bloom & Wild and Monica Vinader

​Where CX teams draw the line on AI
Moderated by Dixa, with Wolf & Badger and Credit Spring

​We hope to see you there 💜

​Hosted by Dixa, the agentic AI customer service platform behind exceptional ecommerce brands.