Dixa Connect | London

​On 10 September, we're bringing Dixa Connect to London, and we'd love to have you there!

​It's an afternoon for people who work in and around ecommerce and customer service. Good talks and panels, plenty of time to meet people, and food and drinks throughout.

​🗓 The agenda

​12:00 · Doors open, food and networking
13:00 · Welcome — Christian Lohmann, Dixa
13:20 · Speaker — Sandrea Morgan, Charles Tyrwhitt
13:40 · Speaker — Riccardo Baldoni, Silver Cross
14:00 · Break
14:15 · Speaker — Paloma Hellfeier-Truong, Miinto
14:35 · Panel — The support team's seat at the table
15:05 · Break
15:20 · AI, live — with Jakob Nederby, Dixa
15:50 · Panel — Where CX teams draw the line on AI
16:20 · Networking
17:00 · Close
17:00–19:00 · Pub at The Crown Tavern

​🎤 The speakers

​Sandrea Morgan — Charles Tyrwhitt
Rewriting the Role of CX: How We Turned Our Support Team Into a Business Function

​Riccardo Baldoni — Silver Cross
Talk coming soon

​Paloma Hellfeier-Truong — Miinto
Scaling Quality CX in a Marketplace: Miinto's Journey from Reactive Support to Proactive Experience

​🗣 The panels

​The support team's seat at the table
Moderated by Woolman, with Club L London, Bloom & Wild and Monica Vinader

​Where CX teams draw the line on AI
Moderated by Dixa, with Wolf & Badger, Smartphonehoesjes and Credit Spring

​We hope to see you there 💜

​Hosted by Dixa, the agentic AI customer service platform behind exceptional ecommerce brands.