Adapting to AI: Serving Customers & Scaling Infrastructure

​AI is rewriting the rules for how customers solve problems and the organizations that adapt fastest will lead the future. Join us as Andreas Borelli breaks down how AI is transforming the customer journey, using real-world insights from the insurance industry. Followed up by Lucian Dragos diving into what it takes to build the data platforms and integration architectures that power AI at scale.

⚠️This event will be mainly in Swedish and some parts english⚠️

​Schedule for the evening

​17.15 - Pizza, beer and chatting 💬 🍕
17.45 - Talk #1 by Andreas Borelli
18.15 - Talk #2 by Lucian Dragos
18.45 - Discussions until we go home =)

​Talk 1: What Today’s Customers Will Soon Demand

​AI is changing how we solve problems. To create value we will need to prioritize the most suitable use cases. In this talk Andreas will explain how the customer journey in the insurance industry changes with the introduction of AI. Contrasting how we serve customers traditionally, vs how customers will want to be served in future, Andreas will draw out key concerns for a changing business climate.
This talk will be in Swedish.

​Speaker: Andreas Borelli

​Talk 2: Building the Backbone for AI

​Given that AI will help us solve problems in new ways, how do we align our IT resources with business needs? This talk will focus on the use of streaming data and integration architectures to build data platforms that provide the flexibility and scalability that AI needs. Enabling modern organizations to deliver reliably on user expectations and release new service offerings at increasing speed.
This talk will be in English.

​Speaker: Lucian Dragos

​Who should attend?

​Anyone working at the intersection of business strategy and technology: product owners, architects, decision-makers, and curious minds looking to better understand how AI impacts business, customer journeys and technical infrastructure.