Silicon Valley CCO Forum (Hosted by Statisfy)
AI in Post-Sale Teams: What’s Working, What’s Not, and What Leaders Are Seeing
AI is rapidly making its way into post-sale teams, but most leaders are still unsure how much value it’s actually delivering and how to drive the required behavior changes in their teams.
Rod Cherkas, author of The Chief Customer Officer Playbook and REACH, shares insights from his AI in Post-Sale benchmark research, based on responses from ~190 Customer Success and post-sale leaders across B2B SaaS. The data reveals a clear pattern. While AI adoption is real and growing, most teams are still experimenting, focused primarily on internal productivity, and are struggling to translate those efforts into outcomes they can confidently explain to executives.
This working session will provide a grounded look at what post-sale teams are actually doing with AI today, where they’re getting stuck, and what leaders should pay attention to as expectations for demonstrating measurable results continue to rise.
Why Attend
A closed-room, peer-driven conversation designed for practical insights and real-world collaboration. Attendees will learn:
Where post-sale teams are really using AI today and where adoption is stalling
Why productivity gains are easier to achieve than defensible business impact
The most common mistakes CS leaders make when rolling out AI internally
What the data suggests about AI’s role in retention, cost-to-serve, and customer health
Practical guidance for moving from experimentation to scalable, measurable AI usage
Who Should Attend
Chief Customer Officers, Chief Revenue Officers, Customer Success Heads, and senior GTM leaders responsible for Renewals, Expansion, and Scaling Enterprise AI.
🍽️ Lunch will be served.
📩 Attendance is by invitation only — please RSVP early to confirm your seat.