Turning data into action: The power of integrated AI agents
Data abundance has never been the problem; actionable insight has. In fact, over 25% of an employee’s time is spent just searching for information. Multiply that across the workforce and the scale of lost time becomes staggering.
That gap exists because data lives in silos: structured records like tickets and CRM entries in one place, and unstructured content like emails, chats and documents in another.
Without a unified view, leaders see fragments instead of the full picture, and most tools can only summarise what is in front of them rather than automate meaningful action.
That’s exactly the gap DevRev was built to close. Our AI-native Knowledge Graph unifies structured and unstructured data into a connected, always current view. Every customer interaction, product update and support ticket ties back to a single source of truth shared by support, product, engineering and sales.
Importantly, DevRev’s Knowledge Graph unifies data securely, using encryption, strict access controls and GDPR compliance. Sensitive information stays protected, so teams can break down silos without compromising security.
Powered by this complete context and security, DevRev’s agents go beyond summarizing: logging requests, updating records, capturing notes and removing outdated information.
In doing so, they seamlessly bridge the gap between insight and execution.
The result is faster answers for customers, more meaningful work for employees, measurable ROI for leaders, and stronger compliance through complete records, fewer errors, and tighter control of data.
Why join this session?
Learn why summarization-only AI leaves work unfinished
Understand how unified data powers AI agents that act, not just report
See real examples of AI agents logging requests, updating records and triggering workflows
Discover the outcomes: faster service, measurable ROI, stronger compliance