We run workshops for Customer Success folks. 5–6 people, 60-90 min, real challenges, honest discussions

Small rooms where CSMs fix real mistakes
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CS Pulse - Customer Success Community

Recovery Mode: The Art of Saving Customers Before It's Too Late

Churn costs SaaS companies more than they admit - and most of it was avoidable. Not because CSMs don't work hard. Because the warning signs don't look like warning signs until after the fact.

In this session we will cover five real retention situations - an unexpected merger, a champion who disappeared, a competitor already in the room, an escalation that reached the CEO, and a customer ask that went beyond the product.

 come ready to share what's actually happening in your accounts, not just listen. The room is small, so every voice gets heard.

 CSMs (3+ years of experience) already using AI in their workflow, or who want to start for real. No "AI expert" badge required.

 to keep the room small. Before the session, we'll ask a few quick questions about your accounts so the conversation is built around real situations, not generic advice.

CS Pulse Room #2: Recovery Mode - The Art of Saving Customers Before It's Too Late

CS Pulse

Abhinav Rastogi 

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To join: fill the interest form, we read it, and we approve on fit.
Three to five years in a CS seat is the usual bar.