Lunch Workshop: Leading Customer Success (Stockholm)
Every CS leader right now is asking some version of the same question: what does the AI era actually mean for how I run CS — and am I building for it? Nobody has the complete answer. But there is real value in asking the question together.
The AI era creates two separate challenges for CS leaders — and they are easy to conflate.
The first is what AI does to your customers' world. Their products are changing, their markets are shifting, their own teams are being restructured. As a CS leader, you need to anticipate what that means for how you serve them, what success looks like, and how the conversation changes.
The second is what AI does to how you run CS itself. Your processes, your team structure, your tools. This is where the efficiency question lives — doing more with less, reducing cost, scaling coverage. But it is also where the quality question lives — using AI to create better outcomes for customers, not just cheaper ones.
Both are your responsibility. And most CS leaders are trying to figure out both at the same time, without a clear playbook for either.
This workshop is about that. Bringing the real questions into a room, sharing what is actually working, hearing what others are doing, and talking to people who live in this space every day.
What to expect
Lunch included
Structured topics with real examples and use cases
Smaller group deep dives on the questions that matter most to you
Guest practitioners with relevant experience
Insights, honest conversation, and a community of people working through the same problems
Who this is for
Head of CS, VP CS, CS Directors, Revenue and GTM leaders who own CS strategy, or CEO and Founders running CS.