Kill the IVR, keep the conversation

​Sling TV's AI agent now resolves 7 in 10 conversations and scores nearly 25 points higher on CSAT than human-handled contacts, with an estimated $3.5M saved every year.

​A company behind three well-known global quick-service restaurants has been using AI to scan receipts, reduce fraud, and automatically put things right for customers at scale.

​This session gathers all those together who want to learn what it takes to scale AI agents in production.

​Five lessons for your AI agents

• ​How to pick AI use cases that pay

• ​How to move AI from a low-risk use case to your digital front door

• ​How to remove a channel while increasing CSAT

• ​How to make design and architecture decisions that turn answers into resolutions

• ​How to keep an AI agent improving years after launch