Proving CS Value: Strategy, Metrics & Executive-Ready Storytelling
Customer Success teams are busier than ever, but are we communicating impact in a way executives truly value?
This event is designed to equip Customer Success professionals with the tools and language to clearly articulate their impact in terms leadership cares about: outcomes, value, and measurable business results.
Through a dynamic panel discussion, live Q&A, and networking, we’ll explore how to position CS as a strategic growth partner.
🎤 Panel Speakers
Zainab Iqtidar - Senior Manager of Customer Success, Kahoot!
Renee Crosby - Former Director of Customer Success Operations
Maayan Kaplan - Seniot Director of Customer Success, SPS Commere
These leaders bring experience across strategy, operations, and executive leadership, offering practical, real-world insight into how CS earns trust, budget, and influence at the highest levels.
💡 What You’ll Walk Away With
Frame Customer Success strategically in 2026
Identify and prioritize the metrics that resonate with executive leadership
Connect CS activities → outcomes → measurable business value
Differentiate measurement strategies across SMB, Mid-Market, and Enterprise (including leading vs. lagging indicators)
Turn dashboards into executive-ready narratives that elevate QBRs, renewals, and internal reviews
📖 Agenda Overview
5:30 – 6:00 PM | Arrival + Check-in
Check-in, mingling, food & drinks (non-alcoholic)
Please arrive on time, we’ll begin promptly at 6:00 PM.
6:00 – 7:00 PM | Panel Discussion + Q&A
Our conversation will explore three core themes:
Strategic Framing
What executives truly prioritize in 2026, and how CS can position itself as a strategic growth partner, not a support function.
Metrics That Matter
How to connect CS activities to measurable business outcomes, tailor metrics by segment, and focus on leading indicators that drive retention and expansion.
Executive Narrative
Turning dashboards into compelling stories that influence QBRs, renewals, and internal leadership conversations.
7:00 – 8:00 PM | Networking
Once the panel wraps, we’ll open it up for networking! Grab a bite and meet new faces.
If you’re ready to elevate how you communicate impact and influence executive conversations, this event is for you!
Seats are limited, make sure you confirm your spot by registering to the event!
✨ If your plans change, please update your lu.ma attendance so we can plan food and seating.
📍 Event Details
Location: Cloudflare HQ, Austin
Time: 5:30 PM – 8:00 PM
Enter the Cloudflare office at the main entrance, which is along Comal St.
For this event, please street park (plenty of parallel spaces on 3rd St. and 4th St.)
We can’t wait to see you there.
Women of Customer Success – Austin 💛