The future of scalable support: A shift from legacy tools to AI teammates

​DevRev X Transferz - A customer webinar

​As customer expectations rise and businesses scale faster than ever, support teams are reaching a breaking point. Most organizations still rely on legacy platforms built for a different era. These systems were designed for ticket routing and manual workflows, not for proactive support. 

​As volume grows, the same reactive patterns repeat and teams end up increasing headcount without ever getting ahead.

​For teams facing these challenges, adopting AI teammates becomes a practical way to break the cycle. 

​By working alongside human agents, understanding context across systems, surfacing potential issues early and taking meaningful action, AI teammates allow support operations to scale efficiently while reducing strain on the team.

​Transferz was able to put this approach into practice and achieve meaningful improvements in their support operations, including:

• ​Routine steps are now handled automatically, making each ticket faster to resolve

• ​Repetitive issues are addressed before reaching the team, reducing overall ticket volume

• ​Agents focus on cases that require human judgment

• ​AI-driven workflows improve efficiency across the support process

​Building on these results, this webinar will help you to:

• ​Move support teams from reactive to proactive operations

• ​Scale support efficiently without proportionally increasing headcount

• ​Reduce repetitive work and streamline workflows

• ​Balance automation with human judgment to maintain high-quality support