Building a Governed, Global Knowledge Model with NiCE Knowledge Management

​Join Hyatt’s knowledge leaders, Tia Gray and Caitlyn Rathfon, as they share how Hyatt transformed its knowledge strategy into a governed, scalable global model using NiCE Knowledge Management. This session explores governance frameworks, standardized workflows, translation and localization strategies, and continuous improvement practices that create a trusted single source of truth. Learn how strong knowledge governance drives consistency, accelerates onboarding and resolution times, and empowers teams to deliver exceptional customer experiences at scale.