From fragmented support to AI-powered CX: The Arvind Fashions journey

​DevRev x Arvind Fashions — A customer webinar

​Most enterprise support teams are trapped in a "Franken-stack" of disconnected legacy Support, CRM, ERP, and POS tools. The result is predictable: resolution times stretch into hours, data remains siloed, and the customer experience feels fragmented.

​Arvind Fashions, the retail powerhouse home to brands like Tommy Hilfiger, Calvin Klein, and USPA, faced these exact hurdles. They chose to break away from the status quo, replacing outdated systems with a unified, AI-native CX engine.

​In this 30-minute session, Aviral Gupta from Arvind Fashions walks through the transformation: what forced the decision, how the migration actually happened, and what the outcomes looked like. 

​Shamanth Kengeri from DevRev will run a live demonstration of the platform against real retail support scenarios.

​What you’ll walk away with:

• ​The inflection point that made Arvind Fashions stop patching and start rebuilding

• ​How to structure a legacy migration so your team gets on board, not left behind

• ​What AI-native support actually looks like in a high-SKU, multi-channel retail environment – live, not slides

• ​A framework you can use to make the case internally for CX transformation

​Why attend? 

• ​Your team is resolving issues in days, when customers expect them ASAP

• ​You're running support across more than one channel with no unified view

• ​You've been told your current stack can't do that one too many times

​Stop managing a fragmented stack and start delivering CX effortlessly. Join us to see and discuss.