Journey Management Study Group - Guest speaker: Katie Shelly

​Katie Shelly is our guest speaker for the online event in August.

​Join us for an engaging conversation with Katie and fellow Journey Management enthusiasts!

​Topic
People, agents, nonlinear journeys: Enabling informed decisions in increasingly complex multi-actor ecosystems

Overview
Journey management promised a way to rally teams around the user, but for most organizations it remains aspirational.

As AI changes both the experience and the work around it, the tools and methods that served us well in the past are falling short.

This talk explores where product teams might focus next to create value in a changing landscape.

​Event details

• ​Date: Friday, August 28

• ​Time: 11 am to 11:30 am (EDT) | 5 to 5.30 pm (CEST) | Time zone converter

• ​Location: Online event

​Note: After registration, the Zoom link will be shared with participants. The event will be recorded and shared with the attendees in a follow-up email.

​Agenda

• ​Presentation by Katie - 15 minutes

• ​Q&A with Katie - 15 minutes

​Note: After registration, the Zoom link will be shared with participants.

​About the guest speaker

​Katie Shelly is a Senior Product Designer at Vonage, a part of Ericsson.

She is based in Cádiz, Spain.

Katie is a New Yorker relocated to Spain, where she lives with her family.

Before she moved to Spain, she was a Principal Service Designer at Capital One, where she was a co-founder of the Service Design Community of practice.

She caught the design bug while working for the legendary Bill Moggridge, of IDEO, at Cooper Hewitt museum in New York City.

She holds a Master's in Digital Experience design from Hyper Island in Manchester, England.

​If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.

​We value your attendance!