AI CRM Firechat at AWS Singapore / NeoCRM / Keyrus AI / GenOptima

​We are pleased to invite you to “Re-Imagining Possibilities with AI”, a joint executive session hosted by AWS, NeoCRM, Keyrus, and GenOptima, focused on practical AI adoption in the Financial Services, Retail, and FMCG industries.

​📅 Date & Time: Friday, 16 October 2026 · 3:00 – 5:30 PM
(Registration & networking from 3:00 PM with coffee/tea and light snacks)

​📍 Venue: AWS Singapore – 2 Central Boulevard, IOI Central Boulevard Towers East Tower

​Agenda / AI in Practice

• ​15:30–16:00

​AI Trends, Directions and AWS Quick Introduction
Vinod Jagannathan · Senior GenAI Solutions Architect, AWS

• ​16:00–16:25

​Personalization at Scale – Agentic AI with CDP
Fua Chye Yaw · GM, South East Asia, NeoCRM

• ​16:25–16:50

​Approach to Implementing AI CRM Projects
Albin El Rody · Customer Experience Engagement Director, Keyrus

• ​16:50–17:15

​Brand Visibility in the AI Era
Leon Dai · CEO, Asia, GenOptima

​Join industry peers to explore how agentic AI, customer data platforms, and AI-driven CRM are reshaping customer experience — with real project insights from the field.