Trust in the Agentic Era
AI is changing how businesses interact with customers. As AI agents move beyond answering questions to making decisions and taking actions, a new challenge emerges: how do we create customer experiences that are seamless, intelligent and trustworthy?
Join Sumsub, Fin and DKM Ecosystem for an evening of industry insights, lively discussion and networking. We’re bringing together practitioners across AI and digital identity to explore how businesses can embrace agentic AI while maintaining the trust, security and accountability that customers expect.
What to Expect:
The Next Generation of Customer Experiences: Explore how AI agents are reshaping customer journeys, from personalised interactions to more autonomous, AI-powered services.
Securing the Agentic Infrastructure: Learn strategies to balance rapid, frictionless UX with robust digital identity verification, fraud prevention, and clear accountability frameworks.
Accountability & Governance in AI: Learn proven frameworks for maintaining transparency, data privacy, and regulatory compliance as agents act on behalf of users.
Connect with others working at the intersection of AI, customer experience and digital trust in a relaxed setting during HKFTW.
Agenda
17:30 | Registration & Networking
18:00–18:15 | Opening Remarks
18:15–18:45 | Panel Discussion
Trust in the Agentic Era: Building the Next Generation of Customer Experiences
18:45-19:15 | Use Case Showcase
19:15 onwards | Drinks, Bites and Networking
About the Location
Step into a retro-inspired space in the heart of Hong Kong, with a distinctive character and relaxed atmosphere. It’s the perfect setting to enjoy a few drinks, exchange ideas and meet like-minded people over the course of the evening.
Just a 10-minute walk from Central MTR Station, it’s an easy stop for an evening out during Hong Kong FinTech Week.
About Sumsub
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.
Learn more at https://sumsub.com/
About Fin
Fin is the Customer Agent company, building AI that helps businesses deliver better experiences across service, sales, ecommerce, and customer success. Fin resolve conversations end to end across channels and work with the tools businesses already use. More than 30,000 companies use Fin, including Anthropic, Asana, Miro, Personio, Toast, and WHOOP.
Learn more at https://fin.ai
About DKM Ecosystem
Founded in 2012, DKM Ecosystem is dedicated to promoting world-leading innovative technology solutions, helping enterprises achieve digital transformation and market growth on a global scale. With strong technical expertise and extensive international experience, we continuously provide integrated support ranging from brand globalization and business expansion to technology ecosystem development, empowering companies to achieve sustainable growth and systematic competitive advantages in cross-border operations.
Currently, DKM Ecosystem's business spans over 20 key cities and surrounding regions, including Singapore, San Francisco, Tokyo, Hong Kong, Sydney, Manila, Kuala Lumpur, Bangkok, Jakarta, Ho Chi Minh City, Beijing, Shanghai, Guangzhou, Shenzhen, and Hangzhou, with plans to expand into more regional markets.
The DKM Ecosystem team possesses multilingual, multi-brand, and cross-functional collaboration capabilities. Based on modern technology stacks such as cloud computing, SaaS, BI, big data, and generative AI, we continue to build a “Global Growth Ecosystem for Enterprises,” enabling data-driven decision-making and intelligent growth in international operations.