THURSDAY GATHERING #71 "Customer Is Always Right"
How do we move from understanding customer needs to designing services that genuinely work for people?
In this Thursday Gathering, we look at how customer centricity is reshaping the way organisations compete - from experience design to the metrics, data and AI behind it. What does it actually take to turn customer insight into services people notice? First, the methodology: how customer centricity can be measured rather than declared, and how AI turns thousands of open-text comments into concrete priorities. Then the evidence: what it took to put that into practice across a universal German bank.
Whether you work in fintech, financial services, consulting, technology, or another industry, join us for an open conversation about putting people at the centre of business decisions.
BREAKOUT SESSIONS
1. AI⚡CC: Developing Customer Centricity with and for
Speaker: Dominik Georgi – Founding Partner, Customer Metrics AG
2. Our journey toward becoming a customer-centric universal bank
Speaker: Mario Mester – Head of Customer Centricity, TARGOBANK
3. Beyond the Customer Is Always Right: Designing Services Around People
Featuring:
Michal Pawlik – Executive MBA Lecturer
Jieqiong(Jackie) Tu – Partner Management Lead, Solaris SE
Dominik Georgi – Founding Partner, Customer Metrics AG
Karsten Wenzlaff – Secretary General Digital, Digital Invest Germany - German Crowdfunding Association
4. Startup Incubator Berlin UX-Testing
5. What happens when you build the future before anyone sees it?
Featuring:
Ida Tin – Co-Founder, Clue
Srishti Munjal Mehta – Podcast host, Being a Scientist
6. Building in Exponential Times: If You Were 20 Today, What Would You Build?
Featuring:
André M. König – CEO, Global Quantum Intelligence, LLC
Jannis Caspar Peters – Student, Berlin College of Business and Technology
🎟️ Free & open to all
Full agenda will be announced at venturecafeberlin.org
Event Partner:
Ecosystem Partner: