AI Unscripted Series: Experience AI agents at work with Manoj Agarwal

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From ticket resolution to agent assist, AI agents are quietly transforming how support and CX teams work — one workflow at a time.

​But not all AI journeys go as planned. For every successful deployment, there are projects that stall, miss the mark, or quietly fade out. Why? Because the real blockers often lie below the surface — fragmented data, misaligned teams, and unclear use cases.

​At DevRev, we’ve reimagined what support can look like when AI agents are embedded at the core — resolving issues proactively, surfacing insights in real-time, and enabling teams to operate with speed and precision.

​Join Manoj Agarwal, Co-founder and President of DevRev — one of Silicon Valley’s hottest startups, recently valued at over $1.1B — for an exclusive, invitation-only event in Sydney where we’ll explore how to unlock your company’s data and make it actionable with AI agents.

​We’ll also hear from Craig Titherington, Head of Customer Experience of Shippit, on the AI-driven transformation he’s witnessing in the world of customer experience.

​The AI Unscripted series, co-sponsored by AWS, takes a deep dive into the realities of AI — exploring why some AI projects fail, the use cases that actually work, and the mistakes to avoid, often hidden beneath the surface like an iceberg.

​Why Should You Attend?

• ​Learn how CX can become your competitive advantage through proactive support

• ​Explore real-world use cases — from streamlining workflows to transforming customer experiences

• ​Identify where to start your AI journey, based on what’s working today

• ​Discover how AI can help your teams find precise answers to the toughest questions

• ​Uncover the “iceberg” factors — the unseen challenges that derail AI projects and how to avoid them

• ​Hear firsthand from leaders on what worked, what didn’t, and the lessons they learned

​This exclusive event offers a valuable opportunity to hear from Manoj and engage with fellow support, operations and CX leaders navigating AI transformation.

​We’ll wrap up with cocktails and canapés — a chance to network with brilliant minds and swap stories.

​Seats are limited, so be sure to reserve your spot. We look forward to seeing you.

​Agenda:

• ​3:30 – 4:00 PM (30 mins) | Arrival & Networking
  Tea, coffee, and canapés

• ​4:00 – 4:05 PM (5 mins) | Welcome & Introduction
  By Richard Marr, Head of Business (ANZ), DevRev

• ​4:05 – 4:35 PM (30 mins) | Keynote
  “A Case of Team Intelligence” by Manoj Agarwal, Co-founder & President, DevRev

• ​4:35 – 4:55 PM (20 mins) | Fireside Chat
  “Automating the Mundane, Elevating the Human with AI Agents” with Manoj Agarwal (DevRev), Craig Titherington (Head of Customer Experience, Shippit), and Richard Marr (DevRev)

• ​4:55 – 5:15 PM (20 mins) | Interactive Q&A

• ​5:15 – 5:45 PM (30 mins) | Live Demo
  DevRev in Action: Delivering Exceptional Customer Experience in the AI Era — Jithesh Gopan, Solution Engineer - ANZ, DevRev

• ​5:45 – 6:00 PM (15 mins) | Q&A

• ​6:00 PM onwards | Canapés, Cocktails & Networking