Join Us for an Exclusive Virtual Roundtable
Smarter Customer Support at Scale
Join The Ortus Club and Fin for a virtual roundtable bringing together CX and IT leaders from across North America. A closed, off-the-record session for genuine peer exchange — no presentations, no pitches. Complimentary and by invitation only.
The Topic
Smarter Customer Support at Scale
As customer expectations rise, organisations are exploring how AI can deliver faster, more personalised, and more consistent support across channels and markets. The challenge is scaling these capabilities without losing the human judgement, trust, and empathy customers still expect.
This roundtable brings senior leaders together to think through the questions that matter most:
How can organisations scale AI-powered support without compromising quality?
Where should the line sit between automation and human expertise?
How do you measure impact across satisfaction, efficiency, and loyalty — not just cost?
The Session
2:55 PM — Guests log in
3:00 PM — Welcome by The Ortus Club
3:05 PM — Short address by Fin
3:15 PM — Discussion instigated by the moderator and continued by the group
4:15 PM — Closing remarks and wrap up
Who Should Be in the Room
Senior leaders and executives across Customer Support, CX, Technology, Operations, and Engineering interested in scaling AI-powered support while maintaining trust and operational efficiency.
Confirmed Attendees Include
CIO at PayPal
Head of Customer Experience at Citi
Vice President of Information Technology at AIG
Director of CX at Isagenix
CTO at Truist
…and more.
How to Join
Reply to your invitation to request a seat. Once confirmed, you'll receive a calendar invite with the joining link and full details.
The Host
Fin builds AI-powered customer support that helps organisations resolve enquiries faster and more consistently while keeping the experience personal — scaling support without sacrificing trust or empathy.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.