Exclusive AI and CX Leadership Luncheon
Join Us for an Exclusive Executive Luncheon & Discussion
From Insight to Action: Closing the Execution Gap in AI-Powered Customer Experience
We'd like to invite you to join The Ortus Club and NiCE for an exclusive roundtable luncheon in Sydney at Rockpool Bar & Grill. It's a chance to step away from the day-to-day, share a great meal, and talk candidly with fellow senior leaders about one of the most pressing challenges in customer experience today: bridging the distance between insight and action. A skilled moderator will steer the conversation in a relaxed, off-the-record environment. Attendance is complimentary and strictly by invitation.
The Topic
From Insight to Action: Closing the Execution Gap in AI-Powered Customer Experience
The era of CX transformation defined by platform adoption is largely behind us. Most organisations have assembled the essential building blocks – customer data platforms, AI capabilities, and modern engagement systems. The question is no longer what to buy, but how to make it all deliver.
What's emerged for CX, digital, operations, and data leaders is a stubborn execution gap: the difficulty of consistently translating customer insight into coordinated action across teams, channels, and systems. Initiatives multiply, tools accumulate, yet the experience customers actually receive remains fragmented and uneven.
Bringing together leaders across customer experience, transformation, operations, and technology, this roundtable will examine how organisations can move from disconnected efforts to genuinely connected operating models – where AI, data, and workflows pull in the same direction to produce measurable results. The conversation centres not on technology for its own sake, but on how CX becomes an enterprise capability that works at scale.
Where is the real breakdown between insight and execution in your customer experience today?
How should AI be deployed in CX to move beyond assistive tools and deliver scalable operational outcomes?
What does a truly connected CX operating model look like across front, middle, and back office systems?
The Afternoon
12:00 PM – Arrival of guests
12:30 PM – Welcome address by The Ortus Club
12:35 PM – Short address by NiCE
12:45 PM – Discussion instigated by the moderator and continued by the group
1:15 PM – Discussion brought to a close and guests encouraged to continue networking
Who Should Be in the Room
This luncheon gathers leaders intent on closing the execution gap in AI-powered customer experience – uniting data, workflows, and teams into a single operating model that reliably turns insight into coordinated, measurable action at scale.
Job titles may include CCOs, CXOs, CDOs, COOs, CIOs, and Heads of Customer Experience, IT, Customer Operations, Digital Transformation, and Operations, alongside other senior decision-makers.
Confirmed Attendees Include
Chief Operating Officer at Northcott
Head of Performance Management, Operations & Execution at TabCorp
Director, CX and Systems at Shippit
Director or AI Operations at Austrac
Head of Transformation at Austrac
Global Head of Governance, Risk and Assurance, Group IT at Toll Group
Chief Technology Officer at Prezzee
Head of Distribution Analytics at NAB
Head of Privacy, Information and Knowledge Management at Australian Red Cross
How to Join
Requesting a seat is simple – just reply to this invitation or let us know you'd like to join. Once your place is confirmed, we'll send a calendar invite together with the full event details, including venue and arrival information.
The Host
NiCE enables organisations to reimagine customer experience through AI-powered platforms that bring data, workflows, and engagement together across the enterprise. Its technology is designed to take CX beyond standalone tools toward connected, operationally effective models that deliver measurable impact at scale.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.