2nd to Last EVER - How Any CS Leader Can Innovate with AI, Drive Revenue & Achieve Executive Impact
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This is Jan Young's second-to-last free NexGen CS Leadership Masterclass. Next year, StepUpXchange is changing to a workshop format.
If you've joined before, come back for the updated AI material and bring the questions you're working through now. If this is your first time, you'll get an introduction to the Modern CS Growth System and what it means for your CS program today.
What if AI could help you turn Customer Success from a cost center into the growth engine executives can’t ignore... even before you have a seat in the boardroom?
That’s the opportunity in front of CS leaders today. AI makes it easier to build and dropped the cost. That one shift is rewriting pricing, go-to-market, and what executives expect from CS.
The playbook era is over. Modern Customer Success requires AI fluency, and customer revenue and business expertise.
Budgets are tight, roles are evolving, and executives expect measurable outcomes even when CS isn’t invited to shape them.
In this StepUpXchange Masterclass, Jan Young, Founder of StepUpXchange and creator of the CS Business Leadership Accelerator, will show you how to:
Translate customer outcomes into boardroom priorities
Align your team to the levers that actually drive growth
Build modern agentic systems that earn visibility, credibility, and influence in the age of AI
Whether you’re fighting for executive buy-in, rebuilding after reorgs, or navigating AI-driven change, this live session gives you practical frameworks to lead strategically, prove impact, and future-proof your career.
Join the second-to-last free NexGen CS Leadership Masterclass on November 10 at 9am PT / 12pm ET. Come back for the updated AI material, or join us for the first time.
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About the speaker:
Jan Young is the Founder of StepUpXchange and creator of the CS Business Leadership Accelerator. A former VP who has led Client Success through successful exits, Jan now coaches CS leaders to become business leaders who drive revenue and strategy in the Age of AI. She also leads CxXchange, a global peer community shaping the future of Customer Success.
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