The Real Story Behind an AI-Ready CS Team

​This time, we're going from "here's what's happening" to "here's what this looks like in practice."

​Hosted again by Caroline (Pollup AI) and Christiane (Kaiser CX Consulting), with guest host Anastasia Baumann from Machtfit.

​What we'll show:

• ​How to turn a workflow one person built into something the whole team runs

• ​What a managed AI orchestration layer looks like in practice, with real setups using Claude, CRM and n8n

• ​Where individual AI adoption hits its limits, and how to build past it

​Anastasia will walk through a setup Machtfit is running today: what they built, what it took to get there, and what they'd do differently now.

​The goal: less theory, more execution.

​Built something that's working well? Reach out, we'd love to give you a voice.