From Pilot to Production: How Fair Work Commission Crossed the AI Barrier (AI CoLab)

​74% of AI pilots never reach production. Fair Work Commission (FWC) is in the other 26%.

​In this session, FWC's technology leadership shares the unfiltered story of deploying live AI agents inside a real federal government environment, from service desk automation to software licensing optimisation, all within 30 days of contract signature inside a complex government environment.

​If your agency is stuck at the Copilot stage and wondering how to go further, this is the session to attend.

The session includes a live demonstration of FWC's deployed agents. For those who want to roll up their sleeves, stick around for the optional hands-on component at the end - bring your laptop and your favourite LLM and see it in action with your own tools.

​Speaker: Josh Pope, CTO - Fair Work Commission. With nearly eight years leading technology at the Commission, Josh has navigated the full arc of government AI adoption, from early experimentation to agents running in production today. He'll share what the journey actually looked like from the inside.

​This session is presented in collaboration with Workato, the AI orchestration platform powering FWC's live agent deployment, and recognised by Gartner as the #1 global leader in iPaaS AI enablement and Enterprise MCP.

​AI CoLab events are intentionally open and collaborative. We capture photos, audio, and AI-generated transcripts so we can remix key insights for the AI CoLab Alliance community. This is always done in line with the Charter’s values; transparent, ethical innovation and knowledge sharing to accelerate collective learning (see join.aicolab.org). By participating in an AI CoLab event, you agree to your contributions being captured and shared in accordance with this policy.