From Flying Blind to Flying with Data: How AI Is Transforming Customer Success Leadership

​When Chad Horenfeldt was unable to join us at our live event in June, attendees missed one of the most insightful sessions on applying AI in Customer Success.

​Which is why we're bringing Chad in for a special webinar where he'll share his presentation and the systems he's built to transform CS teams with AI.

​In this session, Chad will demonstrate how he leveraged AI along with tools such as CRM, calendar, communication, and call intelligence platforms. He'll walk through how he automated performance reports, uncovered hidden customer risks, identified coaching opportunities and much more!

​You'll learn:

• ​How to use AI to create personalized coaching insights for CSMs

• ​Ways to identify churn risk, expansion opportunities, and account coverage gaps

• ​How to connect data across your existing tech stack without a large RevOps investment

• ​Practical examples of AI-driven workflows that improve team performance and customer outcomes

• ​Where CS leaders often get stuck when implementing AI—and how to avoid those pitfalls

​Whether you're a CS leader looking to scale your impact, a CSM seeking greater visibility into your performance, or simply curious about practical AI applications in post-sales organizations, you'll leave with actionable ideas you can implement immediately.