It’s 2026. Do You Even Need A Customer Success Platform Anymore?

​Facilitated by Keith Wagner, and featuring both Ziv Peled, Chief Customer Officer at AppsFlyer, and Maranda Dziekonski, CS expert and LP at Success Venture Partners, this peer discussion will explore what happens when a scaled customer success org runs with vs without a traditional CSP.

​Ziv has orchestrated the CS infrastructure for AppsFlyer (which recently crossed $500M in revenue) largely in-house, leveraging tools like Salesforce instead of relying on purpose-built platforms like Gainsight.

​Meanwhile, Maranda represents the other side of the debate, bringing her experience scaling multiple CS orgs with tried-and-true CSP systems.

​With rising software costs, growing AI capabilities, and mounting pressure to prove ROI, many enterprise leaders are asking: Is a dedicated CSP still essential, or just legacy architecture we’ve normalized?

​Together, we’ll explore how CS leaders are:

• ​Running scaled CS teams without a traditional CSP

• ​Stitching together CRM, product data, and internal tooling instead of buying another platform

• ​Defining the real “must-haves” versus "nice-to-haves" in modern CS tech stacks

• ​Deciding when complexity justifies a dedicated platform, and when it doesn’t

• ​Weighing total cost, flexibility, governance, and long-term scalability

​This is not a vendor pitch. It’s a candid, operator-to-operator conversation about tradeoffs, architecture, and where CS technology is actually heading. Bring your questions, challenges, and lessons learned.