​Agents take the volume that repeats. Your people keep the exceptions, the empathy and the judgment.

​About This Webinar

​Invoice approvals. Order changes. Status chasing. Refunds. In most back-office and BPO operations a handful of request types make up the bulk of the work, and teams still handle all of them by hand.

​Beam AI and Alloyed show how to work out which of that work is worth automating, what agents take first, where a person still has to sit, and what changes for the team that used to handle all of it.

​What You'll Learn

• ​How to score a process for automation on value, readiness, payback and delivery risk

• ​How Alloyed and Beam split the work, and who does what in an engagement

• ​Why Alloyed stays your single point of contact, with the same team and the same SLAs

• ​What changes when you stop paying by the hour for work that repeats

• ​The new roles this creates: agent supervisors, quality reviewers, process owners

• ​Why nothing gets built until an assessment has shown it is worth building

• ​The hospitality CX agent suite, and one ticket handled end to end

• ​What happens when an agent is unsure, and how the audit trail works

• ​A customer story from a leading travel brand, with the results

​Who Should Come

​Operations, CX and shared-services leaders in travel and hospitality, and anyone running a managed-services or BPO delivery model.

​Everyone Who Registers Gets the Scorecard

​The assessment we use to decide what gets built, as a worksheet you can run against your own processes. Value, readiness, payback and delivery risk.

​Hosts

• ​Derya Firat | Head of Partnerships, Beam AI

• ​Janelle Aslam | Head of Product, Alloyed