​Most back-office operations depend on work nobody has written down.

​It lives in people's heads, gets buried in email chains, or sits inside a spreadsheet workaround that quietly became standard practice.

​That's why teams often automate whatever is easiest to scope--not the work with the biggest operational impact.

​Then the ROl fails to materialize.

​In this 45-minute session, Jonas and Laurin will show you how to map what really happens inside an operation before building a single Al Agent and how that changes where you start.

​You'll learn:

• ​Where high-margin work hides when system logs and process-mining tools cannot see it

• ​How to use the Map, Score, Specify, Deploy method to move Al Agents into production

• ​What this looks like in real RPO, BPO, and shared-services operations

​Who it's for:

​COOs, CFOs, and operations and shared-services leaders working across RPO, BPO, and finance operations.

​The session accompanies our "Map Before You Build" report. Register, and we'll send you the report as soon as it goes live.