​Most leaders of fast-growing companies are working hard to build high-performing teams. What they don't always realize is how much that performance depends on trust and how quickly trust can erode in key moments.

​In this session, executive coach Ramona Harvey (eBay, Twitter, SoFi) and marketing and people operations leader Chris Malin (Apple, eBay, Google) make the case that trust breakdown is both a personal leadership problem and an organizational systems problem, and that building high performance requires you to solve both.

​Drawing on research, firsthand culture-building experience, and work coaching senior leaders inside some of the world's fastest-growing AI companies, they give founders, team leaders, and people managers a map of where trust can break down and exactly how to build (or rebuild) it.

​You’ll leave with an understanding of the 3 layers where trust must be built, 15 specific trust-building behaviors directly correlated with team performance, and one concrete thing you can do differently this week.

​For: Senior leaders, people managers, and founders navigating fast growth.

​Speaker Bios:

​Ramona Harvey

​Executive Coach, Ex-eBay, Twitter

​Having led teams at eBay and Levi's and consulted for Twitter, SoFi, and other high performing companies, Ramona Harvey partners with organizations to develop confident, resilient, high-impact leaders and teams that thrive through change.

​During her 18-year corporate career, Ramona built deep expertise in consumer insights, marketing strategy, and leadership, guiding research across 19 countries, shaping multi-million-dollar launches for global brands.

​In 2018, she founded RH Coaching to bring that expertise to developing executives and teams. She has since coached senior leaders navigating rapid growth at Google, Meta, Anthropic, Shopify, and many others. Her approach is grounded in Inside-Out Leadership: sustainable high performance starts from within. She is the creator of the Inside-Out Leadership Accelerator™ (IOLA), a cohort-based program that builds leadership effectiveness.

​Chris Malin

​Culture Builder, Ex-Google, Ex-Apple

​Chris Malin has built a career helping companies attract, serve, and inspire new audiences, including software developers at Apple and early mobile buyers at eBay. Over the last ten years, he has focused on internal audiences and cultures that drive ambitious firms, from global powerhouses to high-growth startups.

​Grounded in the belief that culture is a performance strategy, Chris partners with ambitious companies to help them build, embed, and protect cultures that deliver results, where employees are inspired to give their best in pursuit of shared goals.

​He has built Google’s employment marketing, employer brand, and digital talent attraction programs during a time of rapid growth, along with employee engagement and internal comms programs for startups including Rivian (EV) and BenchSci (AI).

​He’s spent most of his career in Silicon Valley, where he’s passionate about working with great teams to create things that no individual could have created alone.