Blueprint Live: Transforming CX with AI

​Join Intercom leaders and special guests for a dynamic session on how AI is fundamentally reshaping CX organisations and the experiences they deliver.

​What you'll learn:

• ​What's driving the current AI transformation and how it impacts organizational structure, culture and customer experience.

• ​How CX leaders are reshaping their teams to thrive in an AI-first era.

• ​Hear from peers on how the Blueprint is helping them successfully navigate these shifts.

• ​What these changes mean for their roles and how to prepare their teams for the future.

​You'll also have the opportunity to connect with peers, speak with our leaders, and enjoy a relaxed evening with great food and drinks.

​Don’t miss your chance to stay ahead of the curve, and walk away with practical strategies and new connections to power your AI transformation.

​Speakers:

• ​Ruth O'Brien, Sr. Director of AI Support, Intercom, building Fin.

• ​Ineke Oates, Head of Customer Support, Agorapulse.

• ​Claudia Byers, Senior Operations Strategy Manager, Raylo.

​Agenda:

• ​​5:00 pm — Doors open, snacks and networking

• ​​​6:00 pm — Presentation + panel

• ​​​7:30 pm — After social and networking