Presented by
Fin
Fin is a unified Customer Agent for the entire customer experience. Subscribe to join Fin events in your city.
Hosted By
Featured in
New York Tech Week
Winning with Agents as your Frontline: The New CX Blueprint
Registration
Registration Closed
This event is not currently taking registrations. You may contact the host or subscribe to receive updates.
About Event
Deploying AI agents on the frontline means rethinking what happens behind the scenes.
The winning teams take a more deliberate approach - rethinking team structures, redefining roles, and redesigning operational playbooks. They also introduce new ways of measuring performance & growth, often tracking brand new metrics.
In this session, leaders from Fin, Kalshi and more will explore what successful teams did to move beyond pilot phases to AI success, sharing what they changed, what they would do differently, and the practical blueprint they would recommend to others at the outset.
Speakers:
Shannon Magiera, Head of Operations, Kalshi.
Declan Ivory, VP of Customer Support, Fin.
More guests to be announced.
Presented by
Fin
Fin is a unified Customer Agent for the entire customer experience. Subscribe to join Fin events in your city.
Hosted By