Presented by
Fin
Fin is the #1 AI Agent for customer service, built by Intercom. Subscribe to join insightful AI events in your city.
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Winning with Agents as your Frontline: The New CX Blueprint
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About Event
Deploying AI agents on the frontline means rethinking what happens behind the scenes.
The winning teams take a more deliberate approach - rethinking team structures, redefining roles, and redesigning operational playbooks. They also introduce new ways of measuring performance & growth, often tracking brand new metrics.
In this session, Declan Ivory, VP of Customer Support at Fin, will explore what successful teams did to move beyond pilot phases to AI success and will feature a panel discussion with special guests (TBA) who will share their journey - what they changed, what they would do differently, and the practical blueprint they would recommend to others at the outset.
Presented by
Fin
Fin is the #1 AI Agent for customer service, built by Intercom. Subscribe to join insightful AI events in your city.
Hosted By