

AIHA WORKSHOP 06 of 08: From Assistants to Agents: Let AI Start Do the Work
Presented by AI Hospitality Alliance in partnership with the SDSU L. Robert Payne School of Hospitality & Tourism Management and Hapi.
About this workshop
The first generation of generative AI waited for you to ask a question. The next generation increasingly does the work.
In this workshop, we explore the progression from chatbots to assistants to agents: AI systems that can access tools, work with files, search information, interact with software, complete multi-step tasks, and increasingly operate across the applications we use every day.
We combine that with practical productivity: using AI for research, email, calendars, documents, spreadsheets, meetings, browsers, and repetitive administrative work.
The focus is simple: How do you stop doing everything manually and start delegating appropriate work to AI?
Tools covered: Codex/Dot/ChatGPT, Claude Cowork and Duet, Muse, Instinct, connected apps and plugins, AI-enabled browser plugins, Microsoft productivity integrations, and others