Weekly sessions to discover & discuss topics in Customer Success, AI, Leadership, Innovation, & Customer Revenue

CxXchange Community Events

If you work in Customer Success and want better outcomes in renewals, escalations, and stakeholder alignment, this book club is for you! 

Join us for a practical, high-impact discussion of Never Split the Difference and learn how negotiation techniques like tactical empathy and calibrated questions can transform your customer conversations.

March Book Club - Never Split the Difference

Sashi S Mahbubani

Adrian Hernandez

Sarah Hough

Erin Wilson

Amanda Hershberger

Jana Darling

MOHAMMED ASIF

Eric Rajala

Rachael Marsland

Ana Gomez

snpro

Mackenzie Kerwin

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March Book Club - Never Split the Difference

​If you work in Customer Success and want better outcomes in renewals, escalations, and stakeholder alignment, this book club is for you!

​Join us for a practical, high-impact discussion of Never Split the Difference and learn how negotiation techniques like tactical empathy and calibrated questions can transform your customer conversations.

If you work in Customer Success and want better outcomes in renewals, escalations, and stakeholder alignment, this book club is for you!

Join us for a practical, high-impact discussion of Never Split the Difference and learn how negotiation techniques like tactical empathy and calibrated questions can transform your customer conversations.