Vancouver Customer Success Community: “AI across the Customer Success Journey"
🌆 Vancouver Customer Success Community: “AI Across the Customer Success Journey”
Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI in everyday CS workflow.
This session moves beyond theory and into real-world applications, covering how AI can accelerate onboarding, improve handovers, and strengthen retention. Whether you’re a CSM, CS leader, or RevOps professional, this event is designed to spark ideas you can take back to your team the next day.
💡 Featured Talks
1️⃣ Liz Lee — CSM Onboarding with AI
Founder, eleeconsulting.ca | Former early CS leader at Hootsuite
How AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments.
2️⃣ Ellie Hutton — Sales-to-CS Handover with AI
Fractional CX Executive & Leadership Coach
Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process, driving better alignment and customer outcomes.
3️⃣ Alicia Taggio — Retention & Feedback with AI
Director of Customer Success, Tradable Bits | Former Customer Marketing at Hootsuite
How to leverage tools like Gong and Grain to identify churn risks, extract feedback trends, and craft data-driven product stories that resonate.
👥 Led by emcee Michelle Bucek, Senior CS Leader at Fable, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community network.
The event will be hosted by the entire team of Vancouver CS Community leaders, for an evening of celebrating collaboration and innovation in Customer Success. Thank you to Convergence for graciously lending their space for the event.
Agenda
5:00pm Doors Open & Networking (Building doors lock at 6 PM)
5:30pm Speakers and Q&A
6:30pm Networking
7:00pm Event Concludes (Venue Closes)