Bad Services launch party

​Join us in celebrating the launch of Bad Services, the new book by bestselling author, educator and service activist Lou Downe

​Lou will be joined by a host of other amazing voices from the design community - including School of Good Services co-founder Sarah Drummond and others

​Posters and Books will be available for sale

​Doors open at 6pm for drinks and mingling. Talks & panel starts at at 6:30pm

​Schedule

​18:00: Doors Open reception and live band

​18:30: Welcomes and Intro

​18.40: Talk from Lou Downe

​19.00: Q+A with Lou

​Sarah Drummond, co-director at School of Good Services interviews Lou with questions from the audience

19:10: Panel Discussion
We will be joined by Sarah Gold (Projects by If) and Laura Hutchinson (Citizens Advice Bureau) for a panel discussion on Bad Services

19:45 Post Panel reception
Drinks and conversation until close wit live band

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​Our Panelists and Compere

​Laura Hutchinson has worked for Citizens Advice since 2023, where she has led its political engagement and living standards work. She was the organisation's lead on their work for the Child Poverty Taskforce and acts as a key policy and campaigns coordinator between National Citizens Advice and their network of 230 local offices, particularly on issues relating to cost of living, essential services, social policy and community cohesion

​Sarah Gold is Founder and CEO of Projects by IF. IF helps leaders in the public and private sector turn AI and emerging technology into trusted products

​Sarah Drummond is the co-founder of Snook, an early pioneering service design company and director at The School of Good Services