Presented by
VUX World
We connect people and businesses passionate about all things AI, from LLMs and generative AI to machine learning, speech tech, and more.
Hosted By
1 Going
Meet contact centre 3.0. The playbook you're using is obsolete.
Registration
About Event
Brace for impact.
The board expected AI to shrink the contact centre. What's left for human agents is mostly the hard stuff, the sensitive and high-value conversations, all day, every day.
At the same time, a new layer of work appears: monitoring AI, coaching agents to work alongside it, and owning AI compliance.
Register for this session to discover how to pivot your contact centre strategy and make it work in 2026 and beyond.
What you'll learn
How to put together a contact centre strategy when AI is part of the function
What to automate, what stays with people, and how the two combine
How to govern AI agents once they're live
How to test and validate AI before it reaches a customer
Speakers
Alan Ranger - VP of International Marketing, Cresta
Kane Simms - CEO & Founder, VUX
Presented by
VUX World
We connect people and businesses passionate about all things AI, from LLMs and generative AI to machine learning, speech tech, and more.
Hosted By
1 Going