Customer-Led Transformation: No guidebook. Clear destination. Disciplined execution.

​SuccessLab CCO Online with Maria Martinez

​AI is changing how organizations operate, but transformation still comes down to leadership, alignment, and execution.

​Join us for a CCO Online conversation with Maria Martinez, a highly respected board director and former operating executive at Cisco, Salesforce, and Microsoft. Maria served as Executive Vice President and Chief Operating Officer at Cisco, having previously led as Chief Customer Experience Officer. Earlier, she held senior leadership roles at Salesforce, including President of Global Customer Success and Latin America, and also led worldwide services at Microsoft. Today, she serves on several public and private company boards, including Bank of America and McKesson.

​In this session, Maria joins Omid Razavi for a practical discussion on what it takes to lead customer-led transformation when there is no simple playbook.

​What we will cover

• ​Defining a clear destination for transformation

• ​Turning customer ambition into disciplined execution

• ​Aligning Customer, Product, Sales, and Operations

• ​Sustaining momentum through change

• ​Bringing a stronger boardroom lens to customer leadership

​Who should attend

​Senior leaders across Customer, Product, Technology, and Go-to-Market who are responsible for growth, execution, and customer outcomes.

​Speaker
Maria Martinez - Board Director and former executive at Cisco, Salesforce, and Microsoft  

Hosted by
Omid Razavi - Founder, SuccessLab