​Claude Conversations Milan: how can AI make public services reachable for everyone?

​The Comune di Milano runs hundreds of services: residency certificates, school enrolment, housing and welfare support, permits, social services, mobility. On paper they are open to everyone. In practice, reaching them is much harder if you do not read bureaucratic Italian, if you use a screen reader, if you are eighty years old, if you arrived in the city last year, or if you simply cannot work out which of the forty pages on the website applies to your situation.

​The Questions on the Table

​AI is already being sold as the answer to this. Before building anything, the harder questions are worth an evening.

• ​Where do people actually get stuck?

• ​Which step, which document, which word?

• ​Which barriers are about language and comprehension, and which are structural ones that no chatbot will fix?

• ​What can AI realistically do here, and what has to stay human?

• ​What happens when the system gets it wrong and the citizen has no alternative provider to switch to?

• ​What makes a solution adoptable by a public administration, and not just demoable at a meetup?

​What This Is

​Claude Conversations is a small, focused gathering for builders, designers, public sector people and anyone who cares about whether citizens can reach the services they are entitled to.

​This is not a talk and not a product demo. We spend the evening on one question, sharing perspectives, disagreeing where it is useful, and leaving with one real and specific problem worth solving. That problem becomes the brief for a Claude Impact Lab, a hands-on build session where the community works on a solution together.

​What to Expect

​A focused conversation. A guided discussion on access, accessibility and what AI actually changes for public services.

​Both sides of the counter. Space for people who deliver services and people who struggle to use them, including the parts that are uncomfortable to say out loud.

​From conversation to action. We pick one concrete problem from the room and turn it into the brief for the next Claude Impact Lab.

​A room of builders. Developers, designers, accessibility specialists, civic tech, public sector staff, non profits.

​Who should join

• ​Developers and technical builders

• ​Designers and product people, especially with service design or accessibility experience

• ​People working in or with public administration

• ​Civic tech groups, non profits and associations working with elderly people, migrants, people with disabilities

• ​Founders building for the public sector

• ​Researchers and students in design, HCI and public policy

• ​Anyone who has lost a morning trying to get one document out of one office

​Come with questions, not answers. Bring one story about a service that failed someone. The most useful part of the evening will be what we find out together.

​The conversation will be held in Italian, with English welcome.

​Alexio Cassani is the Claude Community Ambassador for Italy and Co-Founder and CEO of FairMind, an Italian AI company building agentic software for engineering governance and automation. He teaches Generative AI at Politecnico di Milano Business School, is the author of "Code Revealed: Leading Software Development in the Age of AI Agents" (Packt) and a TEDx speaker. He has run the Claude Code Community Meetups in Milan, a Women in Tech edition and community events at WAICF in Cannes.

​Follow Alexio on /alexiocassani and /alexio for updates before and after the event.

​Join the community for future updates: https://t.me/+Rt7yOpOAp7A1NDQ0

​This is a community-led Claude event. Registration is subject to host approval.