The CS Table @ SaaStanak 2026: The Real Role of Customer Success in SaaS: Not Just a Panel

​About the event

​Let’s be honest: a lot of Customer Success conversations are way too polished, way too vague, and way too full of recycled nonsense.

​This session is built to cut through that.

​We will talk about what Customer Success is actually responsible for, how it proves value, where companies mess it up, and which early decisions end up blocking growth, hurting retention, and creating a whole pile of problems later. The conversation will cover adoption, expansion, revenue, cross-functional alignment, and the gap between what leaders say CS should do and what teams are actually empowered to do.

​And because this is SaaStanak, we are not stopping at a standard panel. We will kick off with a direct, moderated discussion, then move into smaller group conversations where people can get into the real questions, the messy realities, and the honest opinions.

​No fluff. No dancing around it. Just a sharper conversation about what Customer Success is really doing in SaaS.